退款及換貨政策

退換貨須知

Tu Xing /土星的手作商品皆為獨一無二，藝術家手作痕跡、顏色的細微不同等，恕無法作為退換理由，請高度完美主義者慎購。

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退換貨申請流程

請於收到商品後隔日起算7日內提出，逾期將不受理退換貨服務。

若因商品本身瑕疵狀況 （瑕疵商品定義：非人為因素問題造成的故障、毀損、磨損、擦傷、刮傷、髒污或包裝破損等），請務必在收到商品後先拍照記錄，再來信客服，以確認為商品本身瑕疵或為運送上問題及後續退換辦理。

商品退換，請務必保持原商品完整（無異味髒污、磨損毀壞、加工改造等）、包裝齊全性（內外包裝、封膜、封口、隨貨文件、贈品等），並使用原紙箱送回，若因包裝不妥導致寄回損壞，將不受理退換貨申請。

該商品除了瑕疵及商品有誤之外，其他原因產生的退貨運費，皆由消費者自行負擔。退換貨完成申請後，請自行自費寄至指定收貨地址。更換商品以一次為限，如遇商品缺貨或其他因素無法出貨的情況則退款處理。

特價及優惠商品，恕不接受退換貨。若申請逾時或不符合Tu Xing /土星退貨政策條件範圍，Tu Xing /土星有權拒絕退換，敬請見諒。

食用器皿／由於關係個人衛生，如商品已拆封，恕不提供退換。

其他商品屬性或說明本身即特別註明不得退換貨之商品。

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退款處理

若退貨狀況成立，將於7-14個工作天內（不包含例假日）以下列方式退款。

使用刷卡付款

直接將款項刷退至原付款之信用卡帳戶。因各刷卡行結帳日略有不同，實際入帳日請洽詢您的刷卡銀行。

使用ATM轉帳 / 超商條碼付款

請提供您的收款資訊（包含：戶名、銀行名、分行名、銀行帳號），將扣除金流手續費後，以銀行匯款方式無息退還款項（匯入之帳戶須為訂購人戶名開立之帳戶），完匯將以E-MAIL告知。

Tu Xing /土星將依照您所提出的訂單異動申請，主動完成對應金額之折讓與作廢事宜。

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Refund & Returns Policy

Thanks for shopping at Tu Xing Studio.
If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.